Terms & Conditions

The aim of R&S Chalet Collection is to provide you with a first class holiday of an unparalleled standard. In order to maintain our level of service and exceed our customers’ expectations, the following terms and conditions will apply to all bookings. Please contact us if you have any questions regarding the booking terms.

Contract

All bookings must be confirmed in writing by completing the booking form and submitting it to the R&S Chalet Collection email address (this is automatic on pressing the submit button). Upon receipt of the completed contract form and payment of the booking deposit (as detailed below) a confirmation of booking will be sent. When the booking confirmation has been sent, a contract will be deemed to exist between R&S and the sender of the booking form whom confirms that he/she is duly authorised to bind all members of the party to the terms of this contract. Once the Booking Contract comes into existence, R&S undertake to maintain the agreed cost of the holiday.

Deposit

Upon booking, a deposit of 25% of the holiday cost becomes payable prior to the acceptance of the booking and the inception of the Booking Contract. Full payment of the remaining balance of the holiday cost is due 10 weeks before the holiday start date. If you are booking closer than 10 weeks to the start of your holiday, the full amount is payable immediately. Where a price is quoted in Sterling (£GBP), any payments taken on Visa or MasterCard will be processed in €Euros using the exchange rate taken from www.xe.com on the day of payment. Please note that not all card issuers use this same exchange rate and R&S have no liability for any difference in costs resulting from different exchange rates being applied to the payment.

Cancellation

In the event that you should wish to cancel your holiday, you must notify R&S immediately. The following cancellation charges shall apply dependant on when the notification is received:

Cancellation charge as % of Total cost of the holiday

More than 10 weeks before arrival date: Deposit

More than 8 weeks before arrival date: 20%

More than 6 weeks before arrival date: 40%

More than 4 weeks before arrival date: 60%

More than 2 weeks before arrival date: 80%

2 weeks or less before arrival date: 100%

Arrival & Departure times

The Chalet is available from 16:00 on day of arrival and need to be vacated by 10am on day of departure. 

Changes to your Holiday

Insurance

It is essential that all people in your booking have suitable travel insurance. You should be aware that not all travel insurance provides suitable cover for mountain activities. Please feel free to contact us if you require further information in this regard.

Coaching / Instruction

Your booking contract includes no element of coaching with R&S or their members of staff. Any coaching or instruction received on your holiday from third parties forms no part of the booking contract. 

Force Majeure

R&S Chalet Collection cannot be held responsible in the event of any change or cancellation of any part of your holiday in any way because of industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or any other unforeseen circumstances.

Your Behaviour

R&S Chalet Collection expect all guests to behave in such a way as to not prejudice our reputation, or cause any offence to our other clients, neighbours, suppliers, or anyone else associated with R&S. In the event of any infringement on this expectation, we reserve the right to terminate the contract with immediate effect and demand you vacate the chalet. No refunds will be given in the event of holiday termination.

Use of Chalets and Equipment

Use of R&S chalets and supplied equipment is undertaken entirely at your own risk. 

Liability

We reserve the right to recover any costs incurred as a result of breakages, damage to the accommodation, or any other unexpected costs incurred by R&S caused with or without intent by the customer. We do not accept liability for any loss or damage to property suffered by you unless caused by the negligence of our company.

Third Parties

Bookings can not be made on behalf of Third Parties without the prior consent of R&S.

Complaints

Privacy Policy